Streamlining Healthcare Clinic Check-ins
YEAR
2025
ROLE
Sole Designer
TIMELINE
4 Weeks
MY RESPONSIBILITIES
User Research, User Flows, Wireframing, Visual Design, Prototyping, Usability Testing
Modern healthcare often relies on outdated workflows—long forms, clipboards at the front desk, and repetitive data entry. These inefficiencies aren’t just annoying, they can lead to privacy concerns, delays, and increased administrative strain.
Chrona is a mobile check-in concept designed to simplify that experience. With features like digital form completion, QR-code arrivals, and real-time appointment updates, it gives patients more control over their care and frees up front desk staff to focus on people, not paperwork.
This was a solo UX/UI project where I led everything—from defining the problem and mapping user journeys to designing high-fidelity mockups and building an interactive prototype. My focus throughout was on clarity, control, and trust for both patients and staff.
Designing for both sides of the front desk
Check-ins affect everyone who steps through a clinic door, not just patients. On one side, patients often face long waits, confusing paperwork, or the discomfort of repeating sensitive health information. On the other, front desk staff juggle data entry, insurance issues, and a line of frustrated people. My goal with Chrona was to improve the experience for both sides.
Consumer Research & Competitive Study
To understand the space Chrona would enter, I scanned tools from urgent care kiosks to portals like MyChart. Many relied on static forms and login friction, often ignoring edge cases like tech-anxious seniors, late arrivals, or parents juggling multiple check-ins. I saw a chance for Chrona to stand out through proactive communication, clearer task breakdowns, and support for real-world scenarios.
Early on, I used AI-assisted personas and scenario simulations. These surfaced emotional pain points and logistical gaps before I moved into higher-fidelity flows.
Once I had a working prototype, I validated it with real users to refine language, layout, and pacing based on their feedback.
Personas
I created three core personas to represent patients, administrative staff, and doctors that may use this app. This exercise revealed user needs, goals, and behaviors which helped guide design decisions along the way.
Creating User Flows
I mapped out flexible flows for early check-in, day-of arrival, and follow-up visits that accounted for real-life interruptions, like needing to save for later, or skipping irrelevant sections like insurance for returning patients.
Wireframing
I started with paper sketches, translating the flows into screen-level thinking before moving to mid-fidelity wireframes. This allowed me to test layout rhythm and structure, making sure the check-in process felt linear, not overwhelming.
User Testing
With a clickable prototype in place, I ran informal user tests focused on clarity, pacing, and device usability. Feedback led to adjustments like adding progress indicators, clarifying form language, and increasing tap targets. Small, but meaningful improvements that added up to a more usable app.
Reflection
Designing Chrona reinforced my belief that thoughtful UX can ease real-world stress. Users responded most to features that offered clarity and control, especially the segmented form flow and QR check-in. Despite being a solo, nontraditional project, quick iteration and an AI-based simulation helped ground the design in reality.
The project also pushed me to think system-wide: from HIPAA considerations and re-entry flows to the realities of overworked clinics and dual user needs. Balancing empathy with logistics became central to every decision.
Next Steps
If expanded, I'd explore EHR integration (systems like Epic or Cerner) and a tablet/web version for broader accessibility.
